Refund Policy
We want you to be completely satisfied with your purchases. Here's everything you need to know about our refund process.
Refund Timeframe
Refund requests must be submitted within 72 hours of purchase. Requests made after this period will be reviewed on a case-by-case basis but are not guaranteed to be approved.
Eligible for Refund
- Product not as described in the listing
- Technical issues preventing access to the product
- Duplicate purchase (accidental double order)
- Product files are corrupted or incomplete
- Seller fails to deliver within specified timeframe
Not Eligible
- Change of mind after purchase
- Found a cheaper alternative
- Product already accessed/downloaded
- License key has been activated
- Timeframe for refund request has passed
How to Request a Refund
Submit Request
Contact support with your order ID and reason for refund
Review
Our team reviews your request within 24-48 hours
Decision
You'll receive an email with the outcome
Processing
Approved refunds are processed within 5-7 business days
Important Notes
- Processing Time: Refunds are credited back to the original payment method. Bank processing times may vary.
- Partial Refunds: In some cases, we may offer partial refunds at our discretion.
- Seller Disputes: If you have a dispute with a seller, please try to resolve it directly first before requesting a refund.
- Abuse Policy: Repeated refund requests may result in account restrictions.
Buyer Protection
All purchases on Sellstream are protected by our Buyer Protection program. If a seller fails to deliver or the product doesn't match the description, we've got you covered.
Need Help?
If you have questions about our refund policy or need assistance with a refund request, our support team is here to help.
Last updated: January 1, 2025